Refund & Cancellation Policy

    Applies to contractor memberships purchased through EmesticaCure.

    EmesticaCure is a directory service. Homeowners never pay to use the site, the help line, or to contact any company listed here. This policy applies only to water damage restoration contractors who purchase a directory membership (Verified at $499/month or Featured at $999/month).

    1. Membership billing

    Memberships are billed in advance on a monthly recurring basis in US dollars (USD) through our payment provider. Your membership starts after payment and continues until you cancel.

    2. Cancelling your membership

    You may cancel at any time by emailing marcus@emesticacure.us or from your contractor dashboard. Cancellation stops all future billing. Your listing stays published until the end of the billing period you have already paid for, and is then unpublished. Your company details are retained so you can rejoin later without starting over.

    3. Refunds

    • If we reject your listing application, or we are unable to publish your listing after payment and review, you receive a full refund of your most recent payment.
    • If you cancel mid-month, your listing remains active until the end of the paid period. We do not issue partial-month refunds for unused time.
    • Listings removed for violating our terms (fraudulent information, misrepresentation, or misconduct reported and confirmed by our review team) are not eligible for a refund.

    4. How refunds are processed

    Approved refunds are issued to the original payment method through our payment provider, typically within 5–10 business days depending on your bank or card issuer.

    5. Questions or disputes

    Email marcus@emesticacure.us or call our help line at (470) 398-4095. Please include the company name and the email used for the membership so we can locate the payment quickly.